Refund Policy
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This policy applies to subscription services and data packages purchased through VPNHJ. It explains the scope of refund requests, verification methods, and processing steps. You may request a full, no-questions-asked refund within 30 days of your first payment. “No questions asked” means that, when the conditions in this policy are met, you do not need to prove a connection issue or provide a detailed explanation; account ownership, first-payment status, and the submission date still need to be verified.
Refund Window and Eligibility
The refund window starts when the account’s first payment is completed. Requests must be submitted through the user panel within 30 days of the first payment, based on the ticket submission time recorded by the system. Accounts are registered with a username and password, with no email address required; eligibility is determined from the account and its order history and does not reset when you switch devices or clients.
A first-payment order submitted within the refund window may be refunded in full for the amount actually paid. Renewals, repeat purchases, added data packages, and price differences from mid-term upgrades are not first-payment orders and do not create a new refund window. Upgrade price differences are still calculated based on the remaining days, with the relevant order records used for verification.
Eligible and Ineligible Cases
A refund can be processed when the account is in good standing, the order can be verified, and the request is submitted within the refund window. Route preferences, client compatibility, and an unexpected use case do not affect an eligible first-payment refund request. Providing a reason may help us identify an issue, but it is not required for a no-questions-asked refund.
The following cases are not covered by this policy’s full-refund guarantee: the request is submitted more than 30 days later; the order is not the account’s first payment; the purchased data has been fully used, or usage records show substantial consumption clearly beyond connection testing; the account has been restricted for violating the Terms of Use; or there is repeated requesting, fabricated order information, payment-dispute abuse, or other abuse of the refund process. VPNHJ verifies orders, data usage, and account records individually rather than deciding solely from a single failed connection.
How to Apply and Required Information
Log in to the user panel and open the ticket page to submit a refund request. Include your username, the relevant order ID, the payment method used, and a brief note that helps us verify the order. Do not include your password, subscription link, or other sensitive information unrelated to order verification in the ticket.
After receiving a request, VPNHJ verifies the first-payment time, order status, payment records, data usage, and account status. If information is missing or the order cannot be matched, the ticket will ask for additional verifiable details. The review result, refund initiation status, and any further steps will be communicated through the user-panel ticket.
Processing Time and Original-Payment Refunds
Once a refund is approved, the funds are generally returned through the original payment route. VPNHJ initiating a refund does not mean the funds will appear in the payment account immediately; the actual posting time depends on the payment network, settlement process, and payment-account status. VPNHJ makes no additional promise about a specific posting date from the payment channel. If a refund has been initiated but is not yet visible, you can continue checking its status in the original ticket.
Orders paid through Alipay or WeChat Pay are returned through the original transaction route whenever possible. If the original route cannot process the return because of the payment-account status or channel rules, VPNHJ will explain the available next steps in the ticket. Applicants should ensure that the submitted order information matches the original transaction records to avoid delays in verifying payment ownership.
USDT and Service Status After a Refund
USDT transactions cannot be reversed once recorded on the network, so a refund does not directly cancel the original transaction. VPNHJ first verifies the original payment record and order ownership, then arranges a return based on the verifiable original payment address and the current network status. Applicants must confirm the relevant details in the ticket. If the address cannot be verified, the information does not match, or the network cannot process the transaction normally for the time being, the refund remains pending until it can be carried out.
After a refund is completed, the subscription benefits and remaining data provided by the relevant order will end, and related subscription details may no longer be usable. A refund only applies to the eligible order amount and does not change the term or data records of other independent orders. Before submitting a request, confirm that the order ID is correct. If an account has multiple orders, VPNHJ will process only the order explicitly identified in the ticket and verified as eligible.